Dragonfly Aquatics Privacy Policy

Updated January, 2013

At Dragonfly Aquatics we respect your privacy and want to protect it! This privacy policy has been created to inform you of the information gathering and dissemination practices of this web site.

If you have questions or concerns regarding this statement, you should contact our Customer Service Department by email at customersupport@DragonflyAquatics.comThis e-mail address is being protected from spam bots, you need JavaScript enabled to view it.

Visiting www.DragonflyAquatics.com

This data is used strictly for security, measuring traffic patterns and analysis of site performance. Except as provided in this privacy policy, we will not share this data with anyone in any way.

Using Cookies

“Cookies” are files stored on your computer’s hard drive by your browser. These cookies help us identify our account holders and optimize their shopping experience. They do not include any data that will identify you personally. They will, however, allow you to use some specialized features on the DragonflyAquatics.com web site. Cookies also allow us to hold selections in your shopping cart when you leave our site without checking out. Most browsers accept cookies automatically, but allow you to disable them if you wish.

Ordering from Dragonfly Aquatics

Account Creation: When you order from DragonflyAquatics.com an account will be created for you. In order to create your online account and to complete any transactions you will need to provide your name, email address, shipping address and phone number.

Checkout/Making a Purchase: When making a purchase you will be asked to give your credit card number and expiration date and security code.

We use your account and credit card information to process your order, ship and send you order and shipping confirmations via email. Except as provided in this privacy policy WE WILL NOT SELL, RENT OR DISCLOSE YOUR PERSONAL INFORMATION TO ANY THIRD PARTY without your consent. (However, we will cooperate fully should a situation arise where we are required by law or requested by a law enforcement agency to provide information about a customer.) Again, at Dragonfly Aquatics we take your personal privacy very seriously.

Encryption: We use Secure Socket Layer* (SSL) encryption technology to protect your personal information. In order for SSL security to work, you must use an SSL enabled browser. Most browsers, version 3.x and later, support SSL. Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers and that we will never ask for sensitive information via email.

*Secure Socket Layer (SSL) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption, and data integrity for secure transactions.

Email Communication

From time to time, we may contact you about sales, special offers and new site features if you agreed to be included in our email lists when making a purchase or signing up for our email newsletters. To cancel to our free emails you can respond to any promotional email by clicking on the “unsubscribe” link in the body of the message.

IMPORTANT: We will never ask for credit card numbers or any other form of personal information via email. Contact us at customersupport@DragonflyAquatics.com if you receive such an email.

You can contact customer support via email at customersupport@DragonflyAquatics.com.This e-mail address is being protected from spam bots, you need JavaScript enabled to view it When you email us, your emails are stored within our system so that we may refer to previous emails from you as needed so that we may properly address your questions and concerns. Except as provided in this privacy policy, the information you provide to our customer service department is not shared with anyone without your consent.

Our Third Party Relationships

Affiliates: From time to time we may establish an affiliate program. An affiliate program allows other Web sites to earn money by linking customers to our site from their sites. These affiliates can only access data about the number of transactions and their resulting earnings. They cannot access our customers’ personal data. If you choose to apply to any of our affiliate programs, we use the data you give us strictly for conducting business with you. We have entered into certain agreements with certain third parties for the purpose of helping to administer the affiliate programs. Such third parties may have access to certain of your information if you are an affiliate of the web site but is restricted to only use such information in connection with its administration of the affiliate programs.

1.) Order Fulfillment: Certain vendors of ours may provide customer order fulfillment and shipping services on our behalf. These vendors have access only to information needed to accurately fulfill and ship orders, which are processed through such vendors. These vendors have agreed to not use any personally identifiable information of customers for any other purpose.

2.) Credit Card Processing: We use Paymentech/Chase Payment Solutions to process credit card orders. We supply them with data for credit card authorization and fraud detection only and they are restricted from using the data for any other purposes.

3.) Marketing and Promotions: From time to time, we may engage certain third parties to assist in the dissemination of marketing and promotional offers (i.e. e-mails) to those customers who have agreed to receive such offers. These third parties will only have access to information to the extent necessary and will be required to not use any personal information for any other purpose.

Changes To DragonflyAquatics.com Privacy Policy

Occasionally, DragonflyAquatics.com may update its privacy statement. If our privacy and information procedures change at some time in the future, we will post the new policy changes to our website to notify you and provide the ability to opt-out of these new uses. This is only an office, not a store front.  Our greenhouses are not located here but at another facility.  We are not open to the public.  You can contact us  by email with any questions or concerns.