SHIPPING TO CONTINENTAL US
All non-fish orders are charged a flat $19.99 Shipping and Handling fee. This price is below what FedEx charges us to ship your order. We typically are charged between $22 and $30 for each box we ship - depending on shipping distance, size of package, weight, and applicable fuel surcharges. NOTE: WE CANNOT SHIP TO P.O. Boxes.
Orders containing fish are shipped FedEx Overnight and are calculated at the time of purchase. Please note: When FREE SHIPPING is offered it DOES NOT apply to fish. We must ship fish FED-EX overnight and therefore incur additional shipping charges. All delivery services are adding surcharges to their prices to cover the gas increases. This is beyond our control, but we will do everything we can to keep the price as low as possible.
WE DO NOT SHIP TO NON-CONTINENTAL STATES OR FOREIGN COUNTRIES
We do our best to ship your order 1-4 days after receiving it. Orders placed are sent at the proper shipping time according to the USDA planting zone for your area, unless you state otherwise in the comments section when placing your order. If the proper time for your zone has passed your order will be processed and sent. The dates listed below are approximate. We want to make sure you receive your pond plants healthy so we estimate a shipping guide according to the zones. Orders can be sent before your proper planting time, but doing so will void our plant guarantee. You need to add a comment on your order to SHIP NOW, or we will hold the order until zone appropriate. We ship according to the climate zone that you are located in. Please check the provided map below to locate the hardiness zone for your area.
Suggested ship dates.
Zones 10 & 11 - Shipped immediately (weather permitting)
Zone 9 - Middle of March
Zone 8 - Late March to early April
Zone 7 - East of the Rocky Mountains - Mid-to-late April
Zone 7 - West of the Rocky Mountains - End of April
Zone 6 - Early May
Zone 5 - Mid-to-late May
Zone 4 - Late May to Early June
Sone 3 - Early June
Our shipping schedule is approximate for most hardy pond plants. Tropical pond plants are sometimes held longer due to weather patterns in some zones. During shipping season we do our best to check weather conditions to determine the best time to ship your plants so its safe for planting them outside. If the time to ship to your zone has passed, your order will be processed and shipped. During the busiest time of the season, we do our best to ship your order as soon as possible. If we receive your order and are unable to ship so you will receive it before the weekend, it will be held until the following week. If you want your order shipped prior to your proper planting zone, be sure and add a comment on your order, or it will be held until it is safe to plant in your planting zone. If you request your order be sent a certain week we will accommodate you the best we can. Be sure to add any special instructions to your order in the comments section. Also, please include your phone number for the shipping agent or if we should need to contact you with questions concerning your order.
We ship plants via Fed-Ex. Fed-Ex does not deliver to PO Boxes, please include your street address, hard goods are usually shipped Fed-Ex but occasionally USPS Priority Mail or UPS. Tracking numbers are e-mailed to you once your order has been shipped. We ship across the U.S. and incur no problems with the plants arriving healthy.
We keep our pond plants and products at the lowest possible price and charge to ship them rather than adding the extra cost of shipping to the products and offering free shipping.
We ship healthy pond plants, if there is a problem with your plants, please notify us within 24 hours of receiving them and we will correct the problem as quickly as possible. All pond plants are shipped bare root or in mesh net pots.